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Frequently Asked Questions

Do you have a local dealer?
We do not have a local dealer but we offer delivery throughout Italy and Europe. All orders received before 11am (Monday to Friday) are shipped the same day.

How much does the delivery cost?
We offer free delivery for orders in Italy and in some European countries over € 70 VAT exluded (0 - 20kg) while under € 120 it is calculated according to the weight. Delivery costs vary depending on the delivery service requested. We deliver to every part of Italy and to many European countries.

What happens if my item is damaged in transit?
Items which are damaged in transit are very rare, we take great care to ensure all items are safe and well packed. If your item has been damaged please send an email to cs@specialingredients.it immediately related to photographic documentation.

We are a European company with a VAT number, do we have to pay VAT on our order?
Just enter your VAT number with the prefix of your country and the system will automatically calculate if you are eligible for VAT exemption

Do your prices include VAT?
All of our prices quoted are inclusive of VAT, if applicable.

How can I place an order?
You can place your order on our website, call Italy numbers: +39 0182 197 6355 | International: +33 1 74 180327 or send an email to: sales@specialingredients.it

How can I pay for my order?
We offer various ways to pay: - Debit / credit card / Paypal. Or, if you prefer, you can pay by bank transfer.

How long will it take to receive my item?
All orders received before 11am Monday to Friday are dispatched the same day. In Italy, you can expect to receive your order in 1-2 business days.

Do you have allergens in your products?
Only a very small percentage of our products contain allergens. If a product contains an allergen, it will be highlighted and clearly marked in the product description and on the label.

Can I order larger quantities than shown on your website?
Yes, we have a wholesale product section on our website. Please contact us for pricing if you cannot find what you are looking for on our website.

Can I send my order to an address other than the one on the invoice?
Yes, our website has this feature.

Can I request a specific courier?
We use GLS in Italy and various couriers abroad depending on your order and the requested delivery.

Can I place a recurring order?
Contact us by phone or email sales@specialingredients.it to discuss your needs.