Privacy And Cookie Policy

Please take the time to read this Privacy And Cookie Policy which explains what information we collect about you, how we may use the information and your rights.

By continuing to use our site though browsing and interaction you are agreeing to the terms of this Privacy And Cookie Policy. Should you not agree to any elements of this Privacy And Cookie Policy, please do not continue to utilise the website.

By agreeing to subscribe to the newsletter you are further agreeing to the terms of this Privacy And Cookie Policy.

Special Ingredients Italy is the data controller of the personal data collected via or in connection with Special Ingredients Italy and any associated website, app or social media platform.

This privacy and cookie policy sets out how this website (hereafter "the site") uses and protects any information that you give the Store while using this website. Special Ingredients Italy / The Site is committed to ensuring that your privacy is protected. Should we ask you to provide certain information for identification, then you can be assured that it will only be used in accordance with this privacy policy / statement. The Site may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What personal data do we collect?

We may collect the following information:

• Information you provide to us when you use our Site (e.g. your name, address, contact details, email address, gender, product reviews, and any information which you add to your account profile).
• Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information).
• Records of your interactions with us (e.g. if you contact our customer service team, interact with us on the site, social media or any other platform which is used in connection with Special Ingredients Ltd).
• Information which you provide to Special Ingredients Ltd when you enter a competition or engage / participate in a survey on the site or any other associated platform or entity.
• Information collected automatically, using cookies and other tracking technologies on the site or any associated sites (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our site and any other information necessary, for example we may access your location if you give us your consent.
• Other demographic information such as postcode, preferences and interests.
• For the exhaustive list of cookies we collect see the list of cookies we collect section.

 

What we do with the information we gather.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To fulfil your order and maintain an online account.
• To allow our team to engage, manage and respond to queries or complaints.
• To allow us to personalise the site and show you content that we think will be most relevant to you based on your account information, your purchase history and your browsing activity.
• To improve the site experience and maintain the site and monitor its usage.
• For market research where for example we may contact you for feedback about our products and service received. We may contact you by email, phone or mail, or use the information to customise the website according to your interests in our products.
• For marketing purposes, for example we may from time to time send you marketing messages and targeted advertising where we have your consent or are otherwise permitted to do so. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• To engage with customers via social media platforms such as but not limited to Facebook, Instagram, Twitter, YouTube, TikToc, Snapchat, Google.
• To market our products and services through Google Adwords, Google Shopping, YouTube and other Google and Microsoft Affiliated platforms.
• For the purpose of security to investigate fraud and where required to protect ourselves and third parties.
• To ensure that we comply with our legal and regulatory obligations.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail, or use the information to customise the website according to your interests in our products.

 

We share customers personal data with third parties in the following circumstances.

• With other companies in our group of companies, as required to operate the Site.
• With our suppliers and service providers to provide services on our behalf / working for us, e.g. payment processors and delivery companies.
• With our suppliers and service providers to provide services on our behalf / working for us for marketing purposes.
• With our professional and legal advisors to provide services on our behalf / working for us.
• With third parties engaged in fraud prevention and detection.
• With law enforcement or other government agencies for example to report a suspected fraudulent transaction or respond to a lawful request.
• In the event that we sell any of our business assets, the personal data of our customers may be disclosed to a potential buyer. In this event we will attempt to ensure that buyer will be bound by the terms of this Privacy and Cookie Policy.
• Storage And Retention
• Otherwise where we have your consent or otherwise we are legally permitted to do so.

 

Under 18 / Children

Our Site is not intended for, and should not be used by children under the age of 18. We do not knowingly collect personal data from children under 18.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• if you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We may need to distribute your personal information for reasons listed within this document in addition to where we are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.