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Terms And Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our shop and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on ‘Shopping Basket’ and input the information required to complete your order. By accepting our terms and conditions you confirm that you are the named purchaser and at least 18 years of age. You will be committing an offence if you provide false information. We accept secure payment through Amazon Pay, Paypal & Stripe from all major credit and debit cards.
Alternatively, if you would prefer to pay by bank transfer please email us at [email protected] or telephone Italy: +39 0182 197 6355 or International: +33 174 180327 to place your order.
Please be aware that we will not dispatch your order until funds are received.
When confirmation of an order is received, this indicates that we have received the order. We will indicate acceptance of your order and a contract between us when we send an invoice.
Shipping And Handling Policy
We ship all our deliveries using a third party Courier Gls, DPD or Correos. It is the responsibility of the purchaser to ensure all goods are permitted for import into the country of destination. Special Ingredients accept no liability for goods rejected by Border Customs.
Standard delivery in Italy is normally 1-2 working days from placing the order Mon – Fri. International orders are normally 3-5 days dependent upon the location.
We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. In these cases we will provide you and the authorities with our full cooperation but cannot accept any responsibility.
For Italian orders VAT is added where applicable.
For non Italian Business orders Tax is no longer applicable, but please be sure to add al fiscal information and correct VAT number with country prefix. Charges may be added on entry to delivery country when your order is processed through customs.
Credit Card Security
The security of your information, transactions, and money is the core of our business and our top priority.
PayPal automatically encrypts your confidential information in transit using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
If you would like to contact us directly, please email [email protected] or alternatively you can call Us.
This contract is regulated by the Italian law.
In the case of a consumer user, the Court of Savona will have jurisdiction. For any other controversy, the Court of Savona will be competent.
The user can use the alternative out-of-court procedure of the European Union accessible at the link https://ec.europa.eu/consumers/odr